Friday, 29 January 2016

Capabilities of Service Design stage for end-to-end design delivery

ITIL Service Design:

The Service Design phase of ITIL service lifecycle helps in dealing with the end-to-end design delivery of the service to the user. It aids in creating new services in adherence with the defined objectives and making them ready for implementation.

Four Ps of Service Design:

Every organization is in need of an organized skill set along with people having the apt knowledge of processes for an efficient and effective creation of services with a larger view of the processes.  For doing this, the Service Design phase concentrates on the systematic use of the four Ps mentioned below:

  • People – human resources involved
  • Processes – what and how
  • Products – services, technology and tools
  • Partners – suppliers, manufacturers and vendors

Service Design Package:

SDP consists of the core documentation of service and assures that not only a single component of the service, but the complete chain of service value is considered during this Service Design stage. SDP is known as the focal point of all the documents related to the service along with providing links to access other documents of the service.

Five aspects of Service Design stage:

  1. Designing the service solution
  2. Management information systems and tools
  3. Technology
  4. Processes
  5. Measurements and metrics

ITIL Service Design Capabilities:

Service Level Management: SLM is the concentration point for ensuring that services are delivered in order to meet the requirements.

Service Catalog Management: SCM makes sure that an updated and exact catalog is shown to all the parties who have the right to see it. Service Catalog is made available to all parties of ITSM, customers, and users for maintaining the accuracy.   

Capacity Management: It makes sure that the IT services and infrastructure meet the decided goals economically and in a well-timed manner.

Availability Management: It ensures the alignment of the delivered services to meet the decided levels and considered as an oldest ITIL delivery process.

Information Security Management: ISM makes sure that the security of business needs is met properly. It is responsible for the development of information security policies and gives guidance in all the phases of the service lifecycle.

ITIL covers a wide scope of opportunities for the aspirants who have high hopes to make career in this field and a formal training can help to reach the desired destination by giving a deep understanding of all the concepts of ITIL Intermediate Service Design Training

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